Payments, Refunds & Cancellation Policy

  • By ordering any subscription on (including a free trial period) you confirm that you have read and accepted our Terms of Use and you authorize to automatically charge your bank card or UP account according to the billing period manually selected by you.
  • There are no refunds on the subscription plans, even if the subscription is canceled on the same day.
  • Please note that users who filed a chargeback/dispute request or a claim are not eligible for a refund.
  • The service is billed in advance as per the subscription tenure. There will be no refunds for months unused with an open user account. If auto-renewal fails for an annual plan, you will automatically be switched to a monthly plan.
  • All billing is recurring, which means you will continue to get billed until you cancel your subscription. You are solely responsible for properly canceling your Neostox subscription. An email request or support ticket asking for your subscription to be canceled is not considered cancellation. You may cancel your subscription at any time by vising the billing section of your profile page in the trading panel.
  • If you cancel a subscription before the end of your current paid-up period, your subscription will remain active until the next due date. After the due date, if no payment is received, your subscription will be stopped.
  • We do not offer refunds for initial payments. If you order the service for the first time, please make sure that the order is correct before the payment is made.
  • We do not offer refunds for recurring monthly payments. If you have been billed for an automatic monthly renewal of the service, you can cancel the subscription to avoid billing for the next months.
  • If you choose to upgrade the plan before the expiry of your current plan, the amount will be adjusted in the new plan.
  • Our moderators are official Neostox representatives, with authority to warn or ban users (including those with a paid subscription) when they do not abide by the rules and terms of conditions of use of We do not offer refunds in case you are banned from using Neostox services because your paid subscription and all of its data and/or features are still available during any such ban.

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